Survey on the perceptions of ojol drivers in the Greater Jakarta area

Online motorcycle taxi (ojol) drivers remain divided over the commission fees charged by ride-hailing platforms. Yet, once they understand the nature of these deductions, most tend to prioritize higher booking volumes over lower commission rates, according to a recent survey.

On September 16–17, Tenggara Strategics conducted a telephone survey of 1,052 active ojol drivers across Jakarta, Bogor, Depok, Tangerang, and Bekasi (Jabodetabek). The study found that commission cuts by ride-hailing companies continue to be a major concern among drivers.

Interestingly, 82 percent of respondents said they would prefer a 20 percent commission deduction if it meant receiving more orders, rather than a 10 percent cut with fewer bookings. In addition, 54 percent of drivers considered a 20 percent commission rate acceptable—provided it came with added benefits such as health or accident insurance and motorcycle maintenance support.

Beyond the issue of commissions, drivers have long sought formal recognition as employees rather than independent partners. However, the study noted that transitioning all drivers to permanent employee status could reduce flexibility and push platforms to impose stricter hiring criteria, potentially excluding many existing drivers.

The survey further revealed that 52 percent of drivers value flexibility the most, viewing their current partnership arrangement as preferable to full employment. Another 33 percent said that incentives—such as BPJS accident insurance—combined with partner status were more important than employment type. Only 15 percent of respondents expressed a preference for being permanent employees.